Refund policy

Refund Policy for Pretty Privileges

At Pretty Privileges, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help! Please review our refund policy below.

Eligibility for Refunds

  1. Timeframe:

    • Requests for refunds must be made within 3 of the delivery date.
    • Returns must be initiated within 3 days of receiving the product.

  2. Conditions:

    • The item must be unused, in its original packaging, and in the same condition as when you received it.
    • Proof of purchase (e.g., order confirmation email, receipt) is required.

Non-Refundable Items

We do not offer refunds for:

  • Used or damaged items not due to our error.
  • Gift cards.
  • Sale or clearance items unless they are defective.

Refund Process

  1. Step 1: Submit a Request

    • Contact our customer support team at Prettyprivileges2024@gmail.com or via our Contact Us form with your order details and reason for the refund request.

  2. Step 2: Return the Item

    • Once your refund request is approved, we will provide you with return instructions, including the address to ship the item back.

  3. Step 3: Refund Approval

    • Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.

  4. Step 4: Refund Issuance

    • Approved refunds will be processed within 5 business days to your original payment method. Please allow additional time for your bank or card issuer to process the refund.

Shipping Costs

  • Customer Responsibility: You are responsible for paying the shipping costs for returning your item unless the return is due to our error (e.g., wrong or defective item sent).
  • Non-Refundable: Shipping charges for the original purchase are non-refundable.

Exchanges

If you received a defective or damaged item, you might be eligible for an exchange. Contact us at Prettyprivileges2024@gmail.com for assistance.

Contact Us

If you have any questions or need further clarification, please don’t hesitate to reach out:
Email: Prettyprivileges2024@gmail.com


This refund policy was last updated on 28/12/2024. We reserve the right to update or change our policy at any time, so please review it periodically.